Return policy
At Royal Romance, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we offer a flexible return policy.
Eligibility for Returns:
- Items must be returned within 30 days from the date of purchase.
- The item must be unused, in its original packaging, and in the same condition as received.
- To complete your return, we require proof of purchase or receipt.
Non-Returnable Items:
- Items marked as “Final Sale” cannot be returned.
- Gift cards are non-returnable.
- Products that have been used or damaged due to improper handling cannot be returned.
Return Process:
- Contact us via email at contact@youtopix.xyz or call our hotline at 918-716-2264 to initiate the return.
- Our team will guide you through the return process, including where to send your item.
- Once the item is received and inspected, we will notify you of the approval or rejection of your return.
Refunds:
- If approved, your refund will be processed and applied to your original method of payment within 7-10 business days.
- If your refund is late or missing, please contact us immediately.
Return Shipping:
- Customers are responsible for return shipping costs, except in cases of defective or incorrect items.