warranty policy
At Royal Romance, we stand behind the quality of our products. Our warranty policy ensures that you are protected in the unlikely event of defects in material or workmanship.
Warranty Coverage:
- All products purchased from Royal Romance come with a 1-year warranty from the date of purchase.
- This warranty covers defects in material or workmanship under normal use.
What is Not Covered:
- Damage due to misuse, improper handling, or unauthorized repairs.
- Wear and tear from normal usage, such as scratches, fading, or discoloration.
- Products that have been altered or modified in any way.
Warranty Process:
- Contact our customer service team at contact@youtopix.xyz or call 918-716-2264 to report the issue.
- Provide proof of purchase and details of the defect.
- We will assess the claim and provide further instructions on returning the item for repair or replacement.
Repair or Replacement:
- If the defect is covered under the warranty, we will repair the item or replace it with a new one, free of charge.
- If the item is no longer available, we may offer a comparable product as a replacement.